Illustration

KendoReact Support
- Company
Progress- Type
- Developer support
- When
- 2021
- My role
- EngineeringProduct
- Industry
- Dev tools
Tech stack
KendoReact- React
- TypeScript
- StackBlitz
- CodeSandbox
- GitHub
- JavaScript
- CSS
Overview
I helped developers integrate KendoReact against strict response times, turned their bug reports into issues the team could prioritise, and kept the documentation current.
- Support tickets from developers integrating KendoReact, answered within 8 to 72 hours (most often 24).
- Live calls in which customers walked me through problems in their own apps.
- Bugs logged in our tracking tool and posted on the public feedback forum, so fixes could be prioritised by demand.
- Documentation, examples, knowledge base articles, and minor fixes to the library itself.
What I did
I solved integration problems inside real customer React codebases, explained how components work under the hood, wrote examples and knowledge base articles, and shipped minor fixes to the library.