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Progress

KendoReact Support

Company
Progress
Type
Developer support
When
2021
My role
EngineeringProduct
Industry
Dev tools

Tech stack

  • KendoReact
  • React
  • TypeScript
  • StackBlitz
  • CodeSandbox
  • GitHub
  • JavaScript
  • CSS

Overview

I helped developers integrate KendoReact against strict response times, turned their bug reports into issues the team could prioritise, and kept the documentation current.

  • Support tickets from developers integrating KendoReact, answered within 8 to 72 hours (most often 24).
  • Live calls in which customers walked me through problems in their own apps.
  • Bugs logged in our tracking tool and posted on the public feedback forum, so fixes could be prioritised by demand.
  • Documentation, examples, knowledge base articles, and minor fixes to the library itself.

What I did

I solved integration problems inside real customer React codebases, explained how components work under the hood, wrote examples and knowledge base articles, and shipped minor fixes to the library.

Where it fits